Seminar Aims
- Appreciate the pivotal role of customer in your business success
- Help participants to develop a well thought structured Customer Care Programme for their business.
WHO SHOULD ATTEND?
The workshop will benefit anyone wishing to understand their customer better and improve their business’s performance through Customer Care
Seminar outline
- Customer Care or Customer Service?
- Where does Customer Service Fit?
- Why commit to Customer Service?
- Develop your Customer Service Team
- Design Your Customer Service Programme
- How to improve Customer Service Skills
- Dos and Don’t of Customer Service
A Personal Action Plan
- To do List
- Reminder List
Learning Objectives
By the end of the day, delegates will be able to:
- Truly appreciate what marketing is really about
- Eliminate misconception and prejudice Re: Marketing
- Appreciate the pivotal role the customer plays in your business
- How to get excited about existence of Competitors in the Market
- Adapt practical marketing tools by using marketing planning process
All the sessions are highly inter-active and will be carried out by formal class presentations, individual and group activities, course material, teaching aids and handouts. Further references and reading lists and sources of further help and advice will be given at the end of each session.